Terms & Conditions


Orders:

After placing an order on ashleywatson.co.uk you will receive an email to confirm that we have received your order.

If you have any queries about your order or payment then please contact shop@ashleywatson.co.uk.


Delivery & Returns:

Please refer to our separate Delivery & Returns page for details.


Payments & Data Security:

Payments can be made with a credit or debit card.

Payments are securely processed off-site by Stripe. Ashley Watson Ltd does not hold any credit card information; we take only customer name, email address and delivery address on our systems. This helps with monitoring, and keeping customers updated with the progress of their order.

Any information collected will be used solely for the purposes expressed at the time they are provided. Information will not be sold, traded or rented, nor shared with third-parties. Please see our Privacy Policy for more details on data use & protection.


Product Availability & Pricing:

When placing an order, the customer will be informed about the availability of the items.  For any enquiries regarding availability, or for any other query, please email info@ashleywatson.co.uk.

In circumstances when items are unavailable after they have been ordered, the customer will by informed within five working days of the order confirmation.

Pricing and item descriptions may be changed at any point without prior notice being given. Prices are indicated in Pound Sterling (GBP) and include VAT.  Prices charged are those displayed on the website at time of ordering. Note that there is no facility to deduct VAT. Customs charges outside of the EU are payable by the customer.


Product Quality & Guarantees:

Photographs for each item are reproduced as faithfully as possible. However, screen colours and resolutions vary, and as such, the photographs are of no contractual value. Customers are therefore advised to closely read the description of each item and if they have any questions, to email them to info@ashleywatson.co.uk

Ashley Watson is committed to product excellence although, from time-to-time manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault please contact us at info@ashleywatson.co.uk and our aftercare team will be able to assist you.

Items that are damaged as a result of excessive or long-term usage are not considered faulty but we are happy to offer assistance in any repair or recycling of our products.

Works Collection Warranty: Our Works Collection comprises of select items which reflect the pinnacle of product innovation at Ashley Watson.

Each Works product comes with a two-year warranty. You can activate your warranty here.

After registering, you will automatically become a part of the Works Community and as such will have access to product support from our specialist in-house aftercare team.