Terms & Conditions
 

Delivery

Ashley Watson ships worldwide. Shipping on all orders above £100 is free of charge to the UK & Europe. On all orders over £150, shipping is free worldwide. Customs charges outside of the EU are payable by the customer.

Orders are sent by Royal Mail on their Signed For service (for added security). In the UK, please expect delivery within 10 working of ordering. If you're about to delivery is urgent, please contact info@ashleywatson.co.uk and we will see if we can help. Delivery times for international orders vary by destination and so please allow three weeks for delivery. We will notify you when your package has been dispatched.


Returns:

If you are not happy with your purchase, you have fourteen working days from date of receipt within which to return a garment. Please let us know if you are returning an item you have purchased. For a full refund or exchange, garments must be returned in an original condition (unworn, unwashed & with all tags) with the receipt/invoice to:

Ashley Watson
Shed Studios,
8 Lee Street,
London. 
E8 4DY.

Customers are liable for the loss of garments in transit so it is recommended that they are returned by recorded delivery.

If all of the above conditions are fulfilled, a full refund will be issued to the customers Paypal account within 14 days of the garments being returned. This refund will exclude the costs of returning the garments, which shall be paid for by the customer.


Security:

Payment can be made with a credit or debit card, or with a PayPal account. Payments are securely processed off-site by Paypal & Stripe. Ashley Watson does not hold any credit card information; we take only customer name, email address and delivery address on its systems. This helps with monitoring, and keeping customers updated with the progress of their order.

Any information collected will be used solely for the purposes expressed at the time they are provided. Information will not be sold, traded or rented, nor shared with third-parties. If changes are made to the privacy policy, they will be immediately posted above.
 

Products and prices:

When placing an order, the customer will be informed about the availability of the garments. For any enquiries regarding availability, or for any other query, please email info@ashleywatson.co.uk.

In circumstances when garments are unavailable after they have been ordered, the customer shall by informed within five working days of the order confirmation.

Photographs for each garment are reproduced as faithfully as possible. However, screen colours and resolutions vary, and as such, the photographs are of no contractual value. Customers are therefore advised to closely read the description of each garment and if they have any questions, to email them to info@ashleywatson.co.uk

Pricing and garment descriptions may be changed at any point without prior notice being given. Prices are indicated in Pound Sterling (GBP) and include VAT. Prices charged are those displayed on the website at time of ordering. Note that there is no facility to deduct VAT.