Returns + Exchanges
If you are not happy with your purchase, you have fourteen (14) working days from date of receipt within which to return any unworn items for a full refund or exchange.
To make your return, please follow the instructions below carefully – this is particularly important for non-UK returns to avoid any additional customs charges, which customers may be liable to pay if items are not returned correctly.
TO MAKE A RETURN
Please contact firstname.lastname@example.org to notify us of your return / exchange and if you have any questions about what to do.
All items must be returned in their original, saleable condition (unworn, unwashed & with all tags) together with the receipt/invoice.
Carefully package items for return (re-using original packaging where possible) and label the package using the Ashley Watson Returns Label.
Return the items via a suitable carrier to ensure safe delivery of the return. Customers are liable for payment of return shipping and the damage or loss of items in transit.
It is recommended that items are returned by recorded delivery and that you retain any proof of postage until we have confirmed receipt of your returned item/s.
FOR NON-UK RETURNS: Please use the Ashley Watson Returns Label supplied. All return packages must be clearly marked as “RETURNED GOODS” (as included on the label). It is very important that this is visible for UK border force and is not covered by any stickers or stamps or other labelling.
Any customs duties or VAT incurred as a result of incorrect labelling or returns process will be liable for payment by the customer. Where charges are payable, the return package may be refused by us and returned to you by the carrier or we will be obliged to pay the carrier on your behalf, the cost of which will be deducted from any funds returned to you.
PROCESSING YOUR RETURN
We will process your return/refund within 14 days of receipt of the returned goods.
However, we will endeavour to despatch exchanges within 48 hours of receipt of the returned goods provided the new item is in stock.
We will cover the cost of shipping the exchanged items on orders within the UK + EU. Shipping charges for all other exchanges will be payable by the customer. These charges will be communicated to you prior to confirming the exchange.
Refunds due will be issued to the customer’s payment account. Once the refund has been issued, this may take up to 5 working days to appear as cleared funds depending on the payment method used.
Once your return has been received and processed we will send you a confirmation email.